Refund Policy

This Refund Policy applies to paid DEMS subscriptions (Starter $29/$290, Growth $59/$590, and Pro $99/$990).

Monthly plans

Monthly subscriptions are billed for a 30-day access period. Because digital SaaS access is provisioned immediately, monthly fees are generally non-refundable once the billing period has started. If you experience a verified billing error or duplicate charge, contact us within 7 days and we will review a refund or credit.

Annual plans

Annual plans are prepaid for twelve months at ten times the monthly rate (two months free versus monthly pricing). If you cancel within 14 days of the initial annual purchase and have not made substantial use of the service (for example, large-scale sends or bulk verification jobs), you may request a prorated or full refund at our discretion. After 14 days, annual fees are non-refundable, though unused time is not transferred as a cash refund.

How to request

Email or message us via the contact page with your account email, invoice or payment reference, and reason for the request. Approved refunds are typically processed to the original payment method within 5–10 business days, depending on your provider.

Chargebacks

Please contact support before filing a chargeback. Unwarranted chargebacks may result in account suspension while we investigate.